100% Free Service Ticket & Help Desk Software
Catalystk's service ticket software captures every customer complaint, routes it to the right engineer and tracks it to resolution with full SLA visibility.
Key features of Service Ticket Software
Ticket management
Log tickets from any channel and track status to closure.
SLA tracking
Monitor response and resolution times against SLAs.
Engineer assignment
Auto-route tickets to the right team or field engineer.
Service history
Complete history of issues, visits and parts per customer.
Linked to AMC
Tie tickets to AMC contracts and warranties.
Service Ticket Software — frequently asked questions
What is service ticket software?
It's a help desk tool that logs customer issues, assigns them to engineers and tracks them to resolution with SLAs.
Is it free?
Yes, it's part of Catalystk's free-forever plan.
Can it track SLAs?
Yes. Response and resolution times are tracked against defined SLAs.
Does it link to AMC contracts?
Yes. Tickets can be tied to AMC contracts and warranties.
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